Home Healthcare Company: Improving the Order-to-Upfit-to-Delivery Process
An Auto Driveaway Case Study
the challenge
The client, a leading home healthcare provider, orders approximately 300 new vehicles annually and was experiencing challenges managing the process from new vehicle order through decals, telematics installation, title and registration, upfitting, and final delivery.
Decals, telematics devices, and other required equipment were being lost or separated throughout the process, resulting in installation errors, rework, and delivery delays. The lack of a standardized process also created additional coordination requirements between the client, fleet management company, dealerships, and multiple service providers.
- Decals and required vehicle equipment
- Telematics devices
- Move orders
- Initial title and registration requirements
- Installation and upfitting requirements
Drivers were also supported in completing installations and initial title and registration requirements, while Auto Driveaway coordinated additional one-off and unique installations as needed.
The partnership transformed a fragmented, multiparty process into a standardized order-to-upfit-to-delivery program managed through a single point of contact.
- Approximately 150-300 new vehicles annually are supported through the program.
- Final arrival at the dealership through completed installation and delivery was reduced to approximately 10–14 days.
- Vehicles now arrive fully upfitted and compliant, reducing missing equipment, installation errors, and rework.
- Centralized inventory controls reduced the risk of decals, telematics devices, and other equipment being lost or separated from the vehicle.
- A standardized process eliminated many of the manual coordination challenges between the client, fleet management company, dealerships, and vendors.
- Weekly reporting and dedicated account management provide greater visibility and accountability throughout the order cycle.
- The SOW created a repeatable process that continues to support the client’s ongoing vehicle ordering program.
What was previously a fragmented process involving multiple vendors and handoffs is now a standardized, repeatable, and accountable vehicle delivery program. By bringing equipment, installation, title and registration, transportation, and delivery coordination together under one process, Auto Driveaway helps ensure the client receives vehicles that are ready for service when they arrive.
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