Frequently Asked Questions

Have questions? We’ve got answers. See below for some of the frequently asked questions about our services. Don’t see what you need? Reach out to us and we’ll be there to help.

How can I track the delivery or pickup of my vehicle?

Auto Driveaway is a technology-driven company, and we offer multiple ways to ensure customers can track vehicle movement. From real-time updates in our customer portal to easily accessible account managers, you can count on transparent and timely communication and visibility throughout the transport process.
How do I know if my delivery or pickup will be late?
How do you ensure my vehicle will be delivered in good condition?
What happens if your driver gets into an accident or the vehicle is damaged while in storage?
Do you outsource any part of the delivery or storage process, or are you in full control from pick up to delivery?
Can you renew expired plates before delivery?
Can you bill one of my branches for the pickup & storage and another branch for delivery?
How do you ensure my vehicle is safe while in storage?
Do you have a call center for questions/escalations, or is there a single point of contact with the authority to resolve?
Do you only move single vehicles, or can you handle a large group of units or special project?

Auto Driveaway transports tens of thousands of vehicles each year. We work with customers and fleets of all types. We are well suited to handle large, customized projects, but we’re also happy to assist with smaller moves or the occasional need. Whatever your transportation logistics need, we are your trusted partner.
Are your drivers professionally trained?