Large Insurance Company Client
An Auto Driveaway Case Study
Challenge
The client, a large insurance company managing an average of 500 vehicle moves annually, needed to strengthen communication and coordination between its fleet department, drivers, and service partners while managing a wide range of transportation needs. The operation required a flexible approach that combined driven and truck transportation based on vehicle requirements and timing.
Auto Driveaway began with a comprehensive policy and process review to better understand the client’s operational requirements, service expectations, and areas for improvement.
Key improvements included:
- Established a dedicated escalation contact and defined escalation process.
- Implemented a 48-hour commitment for qualified orders to secure transportation.
- Established a 72-hour escalation point for unresolved issues.
- Integrated with the client’s fleet management company to improve communication, coordination, and information flow.
- Provided portal access to increase visibility into individual orders, shipment status, and move-related documentation.
- Conducted a 90-day pilot to validate the approach, identify process gaps, and make adjustments.
- Supported the fleet team in improving select internal workflows to create greater consistency and efficiency.
- Assigned a dedicated Account Manager to manage the day-to-day relationship with the fleet management company and provide a comprehensive view of transportation spend.
- Order-to-pickup time: Reduced from 14 days to 2 days.
- Order-to-delivery time: Reduced from 20 days to 10 days, including required preventive maintenance, vehicle detailing, and body shop services.
- Direct-move timelines: Reduced to 5 days.
- Communication: Strengthened through weekly calls and consistent day-today coordination between the client, fleet management company, and Auto Driveaway.
- Escalation management: Improved adherence to defined escalation protocols, allowing issues to be identified and addressed more quickly.
- Account visibility: Dedicated account management provided a centralized view of daily activity, service performance, and transportation spend.
Through process standardization, improved communication, technology-enabled visibility, and dedicated account management, the client moved from a reactive transportation process to a more structured and proactive operating model—significantly reducing cycle times while improving coordination across the fleet ecosystem.
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Auto Driveaway provides flexibility, a wide range of vehicle types to drive, a safety-first environment, and the opportunity to explore unique destinations across the country, whether it’s for long-haul drives, regional runs, or local trips in your hometown. To learn more about driving for us, click on the link below.